Form.io shall provide Customer email support via support@form.io which shall be available Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Standard Time, excluding the bank recognized holidays in the United States (“Holiday”).
In the event that Customer anticipates a need for support over the weekend or during a Holiday, Customer may request such support via a customized support contract to be defined on a case by case basis in a separate agreement.
Form.io may change its Support terms by publishing them at here on this page ( form.io/support ), provided however that Support will not materially degrade during any Support term. Form.io has no responsibility to support or maintain any Customer Application.
