Self Hosted Systems Support's annual technical support and maintenance services (Support) is included with the license purchase for the Software. shall provide Customer email support via which shall be available Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Standard Time, excluding the bank recognized holidays in the United States (“Holiday”). In the event that Customer anticipates a need for support over the weekend or during a Holiday, Customer may request such support via a customized support contract to be defined on a case by case basis in a separate agreement. may change its Support terms by publishing them at here on this page ( ), provided however that Support will not materially degrade during any Support term. has no responsibility to support or maintain any Customer Application.

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